EN questionnaire 4

Questionnaire 4

1. In relation to the actions of Responsible Marketing, Paradores are committed to:

a. Do not make deceptive advertising in any case avoiding the use of comparative advertising.

b. No advertising in those media advertising which does not have quality certification in environmental

c. No promotions or advertising to make illegal, discriminatory, or deceptive.

d. All the above are correct.

2. Paradores, in its Ethics Code, determined in relation to interest conflicts :

a. The staff of Paradores according to its functions, has the obligation to act giving priority to the interests of the company over personal interests or third parties.

b. The staff of Paradores according to its functions, has the obligation to act giving priority to the interests of customers.

c. The staff of Paradores according to its functions, has the obligation to act giving priority to social interests against economic.

d. The staff of Paradores, according to its functions, has the obligation to act giving priority to the interests that determine the address of the establishment.

3. If a Travel Agency want to get the "Q" of tourist quality should be addressed to:

a. Quality department of Turespaña

b. The General Secretariat of Tourism of the Ministry of Economy.

c. The Institute for the Promotion of Quality in Tourism Industry

d. The Institute for Spanish Tourism Quality

4. What advantages can get the enterprise, obtaining certification with the Q "Quality Tourism"?

a. Achieving customer loyalty, motivate staff and optimize resources.

b. Reduce costs and provide competitive prices

c. Increase advertising and therefore impacts the volume of sales.

d. All the above are correct.

5. The members representing AAVV sector in the responsible agency for managing the Q "Quality Tourism" are:

a. AEDAVE, AMAVE Y FEAAV

b. ACAV, AEVAV, y FEAAV

c. AEDAVE y FEAAV

d. AEDAVE, AMAVE, FEAAV y ACAV

6. Only the hotels and travel agencies can get the Q of tourist quality?

a. Yes, although in special circumstances also may be awarded to catering establishments

b. No, including hotels and travel agencies, the Q may be granted to airlines and bus transport companies.

c. No, any company can join the Spanish tourism system, provided that their sector of activity is normalized by the Spanish Tourism Quality System.

d. No, in some cases have been certified even companies outside the tourism sector.

7. What ISO intended that organizations meet the needs of its customers and continually improve?

a. ISO 9001:2000

b. ISO 14001:2004

c. ISO 12000:2004

d. ISO 14000

8. Among others, one objective of completing the Spanish Tourism Plan Horizon 2020 is:

a. Enhancing the Spanish tourist system in terms of sustainability, strengthening the quality, effectiveness and efficiency taking into account the environmental carrying capacity

b. Maintain the competitiveness of Spanish tourism joining effortsn according to differential promotion and marketing, specialized and profitable

c. Encourage a tourist development model enable to attract "tourists profitable" over mass tourism.

d. All the above are correct.

9. The technical support for implementing quality and environment management systems, of the Tourism, Trade and Sport department, is aimed, inter alia, the following areas:

a. Travel agencies, golf courses and conference centers.

b. Health and Beauty, restaurants and road transport

c. Tourist camps, hotels and marinas

d. All the above are correct.

10. Tourist Plans developed by the Junta de Andalucía to promote quality in the tourism sector in the last years have been:

a. The Andalusian Plan: Destino de Calidad (2008-2010)

b. I and II The Plan of Tourist Quality Andalucía (2006-08 and 2010-12)

c. The Plan "Andalusia: Quality Tourism" (2004-2006)

d. All the above are correct.

 

 

 

 

 

 

 

 

SOLUTIONS:

1.C, 2.A, 3.D, 4.A, 5.A, 6.C, 7.A, 8. A, 9.A, 10.B